Intellectual property. Most people have heard this term before, but what does it really mean to you as a small business owner?  Understanding what intellectual property (IP) is and what you should do to protect yours is important to protecting your small business and maximizing its overall success.

What is intellectual property?

There are a variety of definitions for the term “intellectual property” but they all generally agree that IP is a kind of intangible property that comes from the mind.  It is a result of creativity and thought, both from an artistic standpoint and a commercial standpoint as well.  Intellectual property differs from traditional patentable activities in that it does not have a distinct shape, process, or form; because it is based primarily on a creative process it is sometimes hard to clearly define in a way that can be submitted for full legal protection.

What does this mean for you as a business owner? It means anything that qualifies as IP and is related to your small business should be something you identify, protect, and maintain just as you would other proprietary aspects of your small business.  Most small business owners don’t think much about IP issues because they don’t necessarily understand the harm that can come from someone else violating their IP rights.  For the start up company or the very small operator the risks might be rather low, but for the larger business or one with a strong online presence the risks can be elevated a great deal.

The concept of intellectual property is a relatively new one in terms of potentially being registered and given a level of legal protection.  The type of registration and enforcement procedures varies tremendously, however, depending on the region or even the country where you live.

What should you do to protect your intellectual property?

In general, there are four distinct ways to protect your intellectual property rights:

  1. Register a patent
  2. Register a trademark
  3. Register a copyright
  4. Register a trade secret

In the United States this is done through the federally run United States Patent and Trademark Office (www.uspto.gov).  If you run a small business in the United Kingdom then you will pursue these protections through the government run Intellectual Property Office (www.ipo.gov.uk).  For those living in Australia and wanting to protect their intellectual property rights, the place to go is the Australian Government department known as IP Australia (www.ipaustralia.gov.au).

Although these avenues are available for receiving registered protection, in the real world these government entities are not set up to enforce IP in the same way they are other types of patents and copyrights.  In most cases, if you believe your intellectual property has been violated or compromised in some manner then your first line of defense is to pursue a civil claim against the offending party.

To pursue a civil claim such as this, it is absolutely vital to secure the services of an attorney or solicitor with experience in this area of the law.  Why? Because quite frankly, the laws and the avenues for enforcement cover such a wide array of possibilities depending on where you live, where the offending party lives, and where the violation has occurred.

{ 0 comments }

write newsletters for small businessMany small business owners are discovering the marketing and customer communication value of creating and sending newsletters. They are a wonderful tool that is effective yet affordable when it comes to promoting the success of your small business. Figuring out how to write a profitable newsletter is an important step, and one that is easier to accomplish than you might think.

The business advantages of using a newsletter:

Using a newsletter as a marketing and communication tool has many excellent advantages, including:

  • Direct communication with customers and potential customers
  • Opportunities to share information your customers will find of value
  • Positioning of your business as the “go to” resource for your type of products and/or services

These are just a few examples; chances are you could think of a few more that are specific to your business with just a little bit of thought. But just deciding to create a newsletter is not enough; you need to put some planning and thought into making that newsletter as effective and profitable as possible.

How to make your newsletter more profitable:

One of the most common mistakes small business owners make when first creating a newsletter for their business is thinking it needs to be all about selling, selling, and more selling. While one of the goals is certainly to increase sales for your business, the best way to go about accomplishing that goal is to make the newsletter less about sales and more about creating value for your customers and potential customers.

Here are a few guidelines for how to make your newsletter more profitable:

Make it worthwhile – The content of your newsletter should be interesting enough and valuable enough to the recipients to be worth their time and attention. In each issue, then, you should include articles, information, suggestions, and tips that are focused on helping the recipients solve common problems, learn something new, and generally gain something worthwhile from taking the time to read it.

Frequency – There’s nothing that will turn off recipients faster than sending them a newsletter too frequently so plan your newsletter schedule accordingly. Whether that’s once a week, once a month or something entirely different will depend on many factors, including your readers and the aim of your newsletter.

Foster a friendly and helpful tone – Throughout your newsletter the tone should always be friendly and helpful. Put yourself in your readers’ shoes; the last thing they want to find in their email inbox is a newsletter that’s pushy in terms of sales. The goal should be for each recipient to take away something helpful or otherwise of value from each issue.

A word about database management:

A big part of sending a profitable and effective newsletter is proper database management. This means you actively manage your mailing list of recipients, giving each person an easy method of opting out of your mailings if they so choose. Keep track also of the response rates you get from the newsletter, especially from specific categories or types of customers. This will help you better manage things such as the content of your newsletter.

{ 0 comments }

How would you like to learn the latest techniques for marketing your business on the internet?

Or new strategies for getting the most out of social media sites such as Facebook and Twitter perhaps?

Maybe you’re keen to learn how to run professional webinars and, better still, how to get people to attend your webinars.

The next World Internet Summit is being held in Melbourne, Australia from February 9th-12th. Come along and you can discover the latest techniques along with some age-old formulas and principles to help your business succeed.

Plus, it’s a great place to mingle with other like-minded people and make new friends. If you’re going along, please make sure you say hello to me. :-)

Click here now for more details and to register.

{ 0 comments }

Diary

Happy New Year and welcome to 2012!

It’s that time of year again … the time when we take stock of the year that was and set our goals and intentions for the year ahead. And quite likely, as a business owner, this is a time of year when you revise your business plan and systems and start planning projects for the next 12 months.

I’m very happy to say that last week I finished planning my projects for the year ahead. Now comes the fun part … implementing them! Planning is futile if it’s not accompanied by focused action.

One of colleagues asked me the other day how I plan my projects. So I thought, as well as sharing my technique with her, I’d share it with you too.

To start, I make myself comfortable with lots of paper and coloured pens. Some people like to use their computer, others a white-board. Everyone’s different and it’s important to do what suits your needs best. But personally, it’s paper and coloured pens that work best. With a white-board, but that comes in later.

Next, I start by listing all the projects I want to accomplish within the next year – or six months or whatever. For me, I tend to work on a yearly basis.

This also includes things such as updating existing sites, revamping existing products and so on.

Then I prioritise them – I rewrite each project in the order that I’ll be working on it. It’s extremely important not to spread yourself too thin. If you have five projects you want to complete, working on all five at once can be more challenging and distracting, often taking longer to achieve any real results.

But by working on just one project at a time you can give it 100% of your focus and then, once that’s completed, move on to project #2.

So that’s my MASTER PLAN – an overall plan that is purposely kept very simple.

The next step is to start the process again, but this time just focus on whichever project you prioritised as #1. Now it’s time to break that down into each individual task that you need to do to complete this project, again prioritised into Step 1, Step 2, Step 3, and so on.

You can also put dates alongside these projects and/or steps to help keep you on track, particularly if any of these projects have set deadlines. Sometimes you may find that giving yourself a deadline helps you stay motivated too.

By being detailed in my planning and having everything I need to do to complete a project outlined, I find it much easier to focus on what needs to be done. For example, when I start my work day tomorrow I don’t have to spend any time thinking about what I need to do … and don’t need to worry about forgetting tasks. It’s all written down for me.

I simply go to my list for Project #1 and start with the first thing on the list. When that’s done, I cross it off and move on to Step 2.

Now, remember I said earlier that it’s best to work on just one project at a time? That’s the ideal way to work, but it’s not always possible. Sometimes you may need to be working on two or more projects at once. And this can still be effective, particularly if you have a good team working with you – this team could be staff, partners or contractors.

In that case, what I find best is to divide my available time into the required number of time-slots and commit to a different project in each time-slot. For me, I work on Project 1 on Monday and Wednesday and Project 2 on Tuesday and Thursday. Friday is dedicated to marketing sites and general planning.

And although I try to not ‘work’ on the weekend, I must admit, I am often so keen to progress with whatever I’m working on that I can’t help myself.  So the weekends are spent working on whatever I happen to feel like.  :-)

This is a quick summary of the system that works best for me. Please feel welcome to start using the same technique for your own planning and adapt it to suit what works best for you.

{ 0 comments }

Nearly four years ago I was introduced to the idea of ‘interviewing experts’ by the legendary Australian copywriter, Brett McFall, either as a way of creating products to sell or just to create content to add value to existing products and services.

Not only was I introduced to the idea, but I was lucky enough to be taught HOW to interview experts … from sourcing and contacting experts, what questions to ask and how to ask them, to how to record the interview and then edit it professionally and turn it into a product.

These skills and knowledge have been incredibly valuable to me – and my business – over the last four years, and I know many who have listened to some of these interviews have also found them valuable.

Andy Sacker also learnt these skills and has gone on to earn thousands of dollars from the sales of his interviews. What’s more, he’s just published his first book – How To Make Money Interviewing Experts.

This isn’t an eBook – it’s a physical, paperback book, full of step-by-step instructions on how to follow in Andy’s footsteps and interview experts for yourself.

Whether you’re looking for an extra stream of income, a way to help spread the knowledge about your chosen industry,  or a good method of providing more content for your clients (and potential clients), I encourage you to consider this media.

You can purchase a copy of Andy’s book here.

{ 0 comments }