I’m not sure who wrote the following poem … I’ve been attempting to track its origins and author but with no success. All the same, I think it’s very well written and worth remembering, after all, ‘habit’ is something that can make or break your success in small business and, in fact, in all areas of your life.

The Habit Poem

I am your constant companion.
I am your greatest helper or heaviest burden.
I will push you onward or drag you down to failure.
I am completely at your command.
Half of the things you do you might as well turn
over to me and I will do them – quickly and correctly.
I am easily managed – you must be firm with me.
Show me exactly how you want something done
and after a few lessons, I will do it automatically.
I am the servant of great people,
and alas, of all failures as well.
Those who are great, I have made great.
Those who are failures, I have made failures.
I am not a machine though
I work with the precision of a machine
plus the intelligence of a person.
You may run me for profit or run me for ruin -
it makes no difference to me.
Take me, train me, be firm with me, and
I will place the world at your feet.
Be easy with me and I will destroy you.
Who am I? I am Habit.

After reading that poem, take 5 minutes to think about your habits … which ones are pushing you onwards? And which ones are dragging you down? Most importantly, what are you going to do about it?

Habits – They Can Make Or Break Your Business is a post from: Donna-Marie Coggins

When something doesn’t work the way it should or things don’t go right in one way or another, it’s easy to immediately play the blame game. We’ve all been there, I’m sure.

• You visit a website and get a ‘page not found error’ so you start blaming the site owner for mucking up their URLs.
• You click on a link within a document or page and a blank page opens, so again, the site owner or whoever put this page together has stuffed up.
• An email or fax you were expecting still hasn’t arrived, so you jump up and down at the unreliable so-and-so who promised they’d send it straight away.

When you manage a business and have other family, community and social commitments you often find yourself rushing to do things. But when something doesn’t work and your first thought is to immediately phone or email the person or company concerned, who has obviously stuffed up somehow, take a moment to stop to think about whether the problem actually lies with you (shock, gasp!)

Or perhaps not necessarily you, but maybe your computer, software, fax line, email program.

For example, in the case of a web page that doesn’t exist, are you sure you entered the web site address correctly? If you clicked on a link, did your email program break the link? If so, you should be able to access the web page by copying and pasting the entire address into your Internet browser’s address bar.

When you’re having trouble connecting to a particular web site it’s a good idea to check some other sites to determine if it’s just this site you can’t connect to or all sites, which may indicate a problem with your own Internet or modem.

If you clicked on a link within a web page and the new page or document didn’t open or opened as a blank page, perhaps there’s a setting within your Internet or security settings that is preventing it from opening. Or it may be that your firewall or anti-virus software is blocking it for some reason. Could it be that the document that should open was created with a program that you don’t have on your computer? Or maybe you need to get the latest updates for one of your programs, such as Flash or Java.

My examples here are predominantly focused with technology, but other factors can also be the cause of things not going the way they should. That’s okay … the point I want to stress here is that sometimes the ‘obvious culprit’ isn’t actually the cause of your frustrations.

So before you start blaming others (and perhaps embarrass yourself in the process) take a few moments to look at the entire situation in order to solve the problem. Then, if you can’t find a solution, contact the person or company concerned and – rather than telling them they need to get their act together – politely let them know that you’re having trouble accessing abc or you still haven’t received the email/fax/phone call/payment, and do they have any suggestions as to how you can resolve this.

Before You Start Playing The Blame Game… is a post from: Donna-Marie Coggins

Many small, micro and home-based business operators are well aware of the benefits of networking with other businesses. Along with meeting new people and perhaps learning from networking event guest speakers, other benefits include building professional relationships with potential clients, suppliers and resources, colleagues, fans and friends. Not to mention getting yourself and your business known in the community.

With all of the technological advances in communications, people are now becoming ever more connected, particularly on the Internet.

And with this advancement in Internet technology comes the ability for businesses to network online too. This could be via:

• social media sites such as Twitter and Facebook
• forums and groups such as the Small Business Forum, Business Women Unite, Business Mums Network or Flying Solo
• attending webinars (web seminars)

Online networking boosts the variety your network

Online networking gives entrepreneurs a chance to develop relationships with several other entrepreneurs at one time. They can meet several people and communicate in a wider way than face to face networking. In online networking, many different industries and companies are represented within the group.

Online networking saves time and effort for busy entrepreneurs

Entrepreneurs are able to reach the world from their own computer through online networking. Utilising the Internet allows professionals to attend online networking avenues much easier than if they attend physical events … all from the comfort of their own home, often at any time of the day from any location and without the need to get dressed up (unless you’re using videos and web-cams!)

Along with benefiting an entrepreneur’s professional and social growth, online networking offers flexibility. Not only does this make it easier to manage how you prioritise your time, it’s also ideal for business owners in small towns and regional or remote areas who may otherwise find business networking a challenge.

Online networking can also be a viable alternative for parents who work from home while caring for children. It’s often difficult for this group of business owners to attend face-to-face networking events without also having to arrange suitable child-care. The cost and effort involved sometimes limits the number of events that they can physically get to.

I’m not suggesting that online networking should entirely take the place of face-to-face networking events, but there are some definite advantages for most businesses to incorporate a little of both.

If you know any worthwhile online networking sites for small, micro and home-based businesses, please share them with us via a comment post 

The Benefits of Online Business Networking is a post from: Donna-Marie Coggins

If you’re running a small business and meeting with clients or associates frequently, you probably make appointments almost daily.

Some people, particularly in larger organisations, may be fortunate enough to have an assistant who is assigned the task of ensuring that no double-bookings occur and no appointments are missed. This method is somewhat time consuming and inefficient when it comes to canceling and rescheduling appointments, and even more so if you’re responsible for managing your own appointments along with so many other duties.

This is where an online program can be so handy.

Once you setup this software or your online account, you’ll find many appointment-setting programs also give you the options of selecting email (and possibly phone call) reminders.

Online appointment setting programs generally work in a similar way.

You can log into your online calendar and select the times when you’re available for appointments. You then send a link to those clients and associates whom you’d like to make an appointment time with. These people can then easily visit the website by clicking on your link, then click on the appointment button. A calendar appears, showing your available dates and times,  and your customer or colleague can choose one of your available appointment times that best suits them.

That’s it! Your appointment is there … booked and saved.

Online appointment-scheduling programs have certain benefits and advantages such as freeing up staff (or yourself) for more important tasks.

Just think about it … what more productive tasks could you do in the time you would generally spend scheduling (and re-scheduling) appointments?

Here are 4 of the best online appointment-setting programs I’ve found:

1. Tungle
2. Web-Appointments
3. GenBook
4. Appointment Plus

Forgetting appointments or poor scheduling techniques could put your organisation and business at a clear disadvantage. So have a look at these online appointment-setting programs to simplify the way you manage your appointments.

Top 4 Online Appointment Setting Programs is a post from: Donna-Marie Coggins

No matter how well organised you are there are always going to be times when things go wrong, take longer than planned or the unexpected crops up. Sometimes – especially if this happens over two or more consecutive days – it can start to overwhelm you. This is when you start to realise that there’s no way any human can do everything that needs to be done at the moment (e.g. today, this week, before a deadline) and you start to worry, stress and perhaps even panic.

I had 3 consecutive days like that last week. On the first day, where an unexpected technical issue cost me 7 hours from my day, I just rearranged the rest of the week to make up for this. Then some extra, urgent work cropped up the following day – a day where I was already overloaded trying to catch up from the day before. Then on day 3, another unexpected ‘challenge’ occurred and I was starting to stress.

Day 3 was last Thursday. Although I made up for lost time, I also realised that I was now way behind schedule with what I wanted to achieve that week and it was time to take drastic action if I was to avoid a breakdown before the end of the day.

Here’s what I did to ensure I caught up on Friday – even finding time for an impromptu interview with a national newspaper. Hopefully these tips can help save your sanity too.

1. Make a cuppa. I know this sounds crazy to some people, but when you’re feeling overwhelmed with the amount of things you need to get through, the first thing to do is to ask yourself, “What is the best thing I can do right now?” And if you’re particularly stressed, it may be that by taking some time out for yourself first, you’ll actually function better throughout the rest of the day.

So in my case, I made a cuppa and sat down with a pen and paper and my to-do list and started planning how I was going to handle everything.

2. Next, make a list of everything you need to do today (or this week or by your deadline) – this is what I did while enjoying my cuppa

3. Go through that list and cross off or reschedule anything that can wait until later.

4. Then decide if there’s anything you can delegate. In my case, I called in the pros:

• My darling son took over cooking, cleaning, pet care and all ‘house’ duties for the next couple of days – is there anyone else in your home who can look after these tasks … or at the very least help you with them? That freed up more of my time so I could focus on the things that only I could do.
• I called my assistant and offered her some extra work helping with general admin type duties, not just for the business but also some personal paperwork and phone calls that needed taking care of. If you aren’t blessed with a wonderful assistant like I am, look at hiring a Virtual Assistant (VA) for a few hours or a couple of days. They will really help to take the pressure off. Or if you’re in Brisbane, give Kay at Hectic Helpers a call (just program her number into your phone as ‘HELP!’) Kay loves doing all your running around for you
• Look for other areas you can save some running around. In my case, I had to do some grocery shopping as my hectic week meant I hadn’t had a chance to shop for ages! So I went to Coles Online and ordered our groceries in about 10 minutes. They were delivered the following morning. Next, I went to Officeworks and ordered my office supplies … again, all delivered the next day.

By now you should really be getting used to delegating, outsourcing and finding ways to save some time.

• Okay, so next – after all this re-organising, delegating, saving running around, etc – you should have a much shorter to-do list with a greater chance of completing your tasks. So now, wherever possible, estimate how long each task is going to take. Then allocate chunks of the time you have available to the various tasks to be come.
• This next step isn’t always as easy as it sounds, yet it’s extremely important. During those allocated time chunks … FOCUS on the task at hand. If you’ve allowed 1 hour to catch up on emails, start with the most urgent and get through them without letting yourself be distracted. If an email is going to require more time to research or consider your reply, where possible, you may be able to reply just to let the sender know you’ve received their message and that you’ll reply in detail on Monday (or whenever you feel you can reasonable allocate more time to this).

By the end of the day hopefully you’ll be in a much better place – you will have achieved so much, but also be more relaxed knowing that everything is being managed and under control.

Now the last step in this process … grab a nice cold drink and sit back and relax

What To Do When Your Workload Overwhelms You is a post from: Donna-Marie Coggins

If you’re anything like me, life just seems to get busier every year. Yes, you could slow down a bit… do less… be less involved in your various activities, business groups, children’s sports or whatever, but do you really want to cut back?

I lead an extremely busy life but in all honesty, that’s the way I like it.

I enjoy being able to take part in so many events and activities, meeting and building relationships and lifelong friendships with so many people.

Just how do you keep doing everything you want to, plus everything you HAVE to and still keep your sanity?

I’d like to share with you some planning techniques I use to keep me organised and on track.

1. Write lists. When you lead a busy life it’s so easy to forget things. I have lists galore – I should probably even keep a list of all my lists! There’s my daily to-do list, my list of birthdays for the year, my list of household jobs I want to work my way through, my list of Christmas presents to buy, my list of 50 people I want to meet during my lifetime, my list of goals and my shopping list. What’s more important than writing lists is that I actually USE them; I refer to them daily and cross things off or re-adjust them as I go.

When you’re adding tasks to your list, focus on WHY you’re writing them on there. Why do you want to include, ‘Go for walk,’ on your daily jobs list? Is it so you can cross it off at the end of the day? I doubt it. Is it to help in your overall goal to lose weight or to be healthy?

Focus on the big picture and your reasons for wanting to do this task; focus on how you’ll feel once you’ve achieved your goal.

2. Delegate, delegate, delegate! Do you really need to do all these things yourself?

Let’s work with household chores as an example. Grab a blank sheet of paper and write down a list of chores to be done. Now, cross off all those that don’t really need doing, or asterisk those that can be done fortnightly instead of weekly.

Next, what can other members of your household help with? Can you afford to hire a professional cleaner once a week or fortnight? These little things can make a huge difference to your schedule.

If you run a business or are self-employed, look at employing staff or ways of outsourcing tasks. Your main duty is to manage your business, not to do absolutely everything to do with your business yourself.

3. When it comes to planning for your year ahead, begin by looking at the big picture.

Imagine the date today is December 31st 2010; you’re sitting here, looking back at what you’ve achieved over the last year. What are you thinking of? What did you achieve?

Okay, now you can break each of those achievements down into bite size pieces. What can you do each day to work towards those goals?

4. What can you get rid of? Do you really need to do everything you write on your daily list? Remember: life’s too short to spend it doing things you don’t like. Sure, we’ve all got to do things we don’t want to but surely there are some things you can let go of.

I used to be the family ‘neat-freak’ until I realised how much time I was wasting ironing tea towels! (Bonus advice: the creases work their way out after you use them once and hang them up to dry).

A girlfriend of mine recently told me that she wants her children to think back upon their childhood remembering how much fun they had and how their Mum always had time for them, not remembering how clean the house was.

5. Buy a birthday book or use your diary, calendar or organiser to write in the birthdates of all your friends, family… anyone you would generally send a card or gift to.

At the end of each month, see what birthdays are coming up next month and buy cards/gifts as needed. Then you can keep them somewhere handy, where they won’t be forgotten, ready to mail a few days before the date.

6.Focus … and stop multi-tasking! You’ll find you’ll achieve so much more if you stop multi-tasking and focus on one main priority at a time.

Allocate a set time – 30 minutes, 1 hour, 3 hours or however long you feel is required for a specific task. Turn off all other distractions and focus on the task at hand. Then make sure you stop after the dedicated time. If the task isn’t finished yet, allocate more time somewhere to complete it.

You’ll find that by spending this time totally focused and allocating a specific time-frame will help keep you on track.

7. And have fun! Don’t forget to reward your achievements and schedule time for living life and celebrating.

Hopefully you’ve found these ideas useful and they will be simple for you to implement into your lifestyle. Here’s to a wonderful year – your best year yet!

7 Easy Planning Strategies To Simplify Your Life is a post from: Donna-Marie Coggins

If so, it’s time to organise your email system before it takes over your life!

Email is an extremely convenient mode of communication; perhaps too easy, as it seems to invite people to contact you for sometimes barely any reason at all.  With all that email coming in needing attention, it can be hard to get anything else done.  So how can you get a grip on your business emails before it gets its grip on you?

Gaining Control Of Email

Success in small business relies on discipline and good time management. Often, however, necessary tasks like checking, reading and responding to emails can start to overtake productive work time and decrease your productivity – and in turn, your profitability.  That is why it’s important for you to be managing emails, rather than letting emails manage you.  Here are some pointers from the experts:

• Schedule time for checking emails; this can be once, twice, or three times daily at times that fit into your schedule.  Block out time and when the time is up, move on to other pressing matters.
• Do not use email for emergency contacts; inform clients and business associates that you are not available immediately via email, and that they should phone or contact you via instant message, etc, for pressing matters.  This makes it possible for you to handle emails in chunks rather than constantly dealing with them throughout the day.  Be careful who you give emergency contact information to, though, so that it is used for its intended purpose.
• Turn off automatic alerts – both audio and visual – so that you are not tempted to immediately respond every time a new message comes in. This breaks into your productive work time.
• Deal with emails during your ‘down time’; do not schedule your most creative and productive times of day for organising emails.  Put email management into your schedule where it makes sense – those times of day when you need to slow down, or that do not take away from more complex activities.
• Use tools for organising emails; get to know the features of your email client and use them to prioritise emails.  For instance, use the ‘rules’ or ‘labels’ function to automatically separate emails into folders according to priority levels, clients, or subjects.
• Respond to emails when read; many people will read all emails before responding, and then go back and start with the most important ones. But this only multiplies the time it takes to get through the lot.  espond to emails as they are read, and you will not have to begin all over again sifting through them.
• Separate business and personal emails; do not give out business email addresses to friends and family that do not have a business reason to contact you.

Email is a very useful and important business tool, but if you don’t learn how to efficiently manage your emails they will begin to take over your life.

Of course, everyone’s situation is going to be different and it may take a little while to find what works best for you, but if you start putting some of these tips into practise you’ll soon get control over your email. If not, perhaps it’s time to consider getting an assistant to help you respond to emails.

Are You Drowning In A Sea Of Never-Ending Emails? is a post from: Donna-Marie Coggins

Sometimes you are not your own best employee.

Sometimes you are not the most cost-effective choice for handling certain aspects of your business.

Sometimes success in small business relies on recognizing where you could use some help and investing in the things that really make a difference to your productivity and profitability.

Sometimes, small business outsourcing is just a better idea.

Plain and simple.

Should You Outsource – Business and Personal Factors

Outsourcing certain business tasks is often the best strategy for small business management, both personally and professionally.

In every business’ life, there comes a time when, for one reason or another, it is in your best interest to bring in some outside help. The motivation can often start as personal in nature, but in truth the impact of successful outsourcing cannot be entirely separated from either side of life; the result of successful outsourcing should benefit you in your personal and business life.

The motivation behind outsourcing can very basically be broken down into one of two factors – time or skill.

• Outsourcing for time management; when there is just not enough time in the day or the week to complete the essential functions that your business demands – and in truth, relies on – then you need to look at where you can benefit from some outside help to get the job done.

• Outsourcing for skill and expertise; if you can’t do it well, you shouldn’t really be doing it. Someone who can do it better can. Spend your time where you can give the most value to your business, and rely on the skill and expertise of others to add value to other aspects.

Personally, if either a lack of time or lack of skill causes you stress and strain, thereby spilling over and affecting your personal life, it is time to get some help.  Being dedicated to your business is not the same as letting it rule your life.  Remember why you became a small business owner to begin with and look at outsourcing as a way to maintain a balance between your personal and business life.

Good Help Is Hard To Find – Or Is It?

They say good help is hard to find. This old adage keeps many small business people from outsourcing and improving their business and personal lives. However, if you know what to look for, you can find good help in short time, and start enjoying the benefits right away.

Here are a few tips to help you find good outsourced service-people:

• be clear on the scope of a job or project and what you need

• evaluate outsourced employees as you would any other – interview, read resumes or evaluate samples, and ask questions (NB: while many business professionals won’t have a resume as such, you should sticll be able to ask for and see some relevant samples, a portfolio and/or references or testimonials)

• look for specific skills or experience relevant to the job

• do not choose based on cost/payment alone (sometimes you get what you pay for…)

• draft a written contract that clearly defines roles and responsibilities

• agree to a small project first to trial this outsourcing relationship, before committing to any long-term contracts or major projects

• look for freelancers who are part of a recognised professional body for their industry and/or for freelancers in general. While this won’t guarantee that you’ll get the best person for the job right away, however many of these organisations have certain standards they require from members.

If you are outsourcing a project, also consider your needs after completion so that you can get the ongoing support you need. Work to build a relationship with good freelancers so that you can readily come back again for subsequent projects and issues. In this case, also consider correlating pay to milestones throughout the project as an incentive to see the project through to completion.

Whether it is a virtual assistant you need to relieve the burden of record-keeping tasks and communications, a programmer, designer or writer for marketing campaigns, there are plenty of great agents out there waiting to fill your need. When business and pleasure begin to suffer, use these tips to ease your burden and increase productivity, all the while making your small business thrive.

How To Improve Business Through Outsourcing is a post from: Donna-Marie Coggins

The other day I was recommeded a book and decided that I wanted to have it. And of course, it was one of those times when you know you want something … and you want it NOW! But I wasn’t able to get to the shops for at least a few days and it was driving me crazy.

So I thought perhaps I could buy it online.

Sure enough, it was available online and if I ordered it straight away it should arrive within 10 days. But I couldn’t wait 10 days!

As luck would have it, the book was available on Audible. Now don’t get me wrong … there are times when nothing beats holding a physical book – especially if you’re lazing on the beach or by the pool. But when you want quick, easy access, you can’t beat the simplicity of logging into your Audible account, clicking a few buttons and downloading your book. All done within 5 minutes.

What Do You Do When You Want A Book … And You Want It NOW? is a post from: Donna-Marie Coggins

A lot of people ask me for tips on how I manage to get so much done all the time. I’m more than happy to share my strategies, tips and ideas, but I thought it might make it easier for everyone if I wrote a guide about this very topic and gave it away freely.

So… introducing… Multi-Tasking Sucks! The High-Achiever’s Guide To Squeezing The Most Out Of Every Second.

I’ve also included lots of resources and tools that help me run my business efficiently.

If you’d like your copy of this brand new guide, go to Multi-Tasking Sucks! and simply enter your name and email address.  Once you’ve verified that you’d like a copy of this, you’ll receive an email giving you the link to download it.

Multi-Tasking Sucks! is a post from: Donna-Marie Coggins