From the category archives:

Marketing Tips

I’ve been spending a bit of time today reading some of the useful information shared by telesales trainer extraordinaire, Jenny Cartwright, author of Don’t Get Hung Up!

For anyone who would like to learn more about how to best utilise your telephone in business I highly recommend Jenny’s web site and blog.

Here’s a few quick tips from Jenny on how to make sure you’re articulating your real value to your customers:

“Questions to check on your personal value to the customer.

What message are you sending your customers about you? (Do you really look after them and sound as if you care?) Be compassionate enough to give clients more of YOU.

What problems do you solve for the customer?

What image do people get of you when you answer the phone?

People do business with those they like and trust.  Business is personal, that is why companies like Dell, Commonwealth Bank and Modern Roofing are bringing their telemarketing back from India, it just did not work over there.
The Value of your Product – What are you really selling?

711 stores sell convenience,  Federal Express sells speed,  Air Road sells guaranteed delivery

It is your job to tell the customers the value you offer, not the thing that you do.  They don’t discover it for themselves. For example I offer inspiration, motivation, confidence and skills (at least that is the feedback I get!)

What do you offer?

We have to know our points of difference to our competitors. For example, I am a trainer who has actually made 100  calls a day for many years so I do have the practical experience as well as the theory. I use a telesales trainer to record people’s voices on training seminars, I offer ongoing free telesales tips after the training on an ongoing basis. I know enough on the topic I have written a book!

So what are your points of difference?

The best way to make a good impression on someone is to let them give you a best impression of them.  How do you do that? You practice great questioning techniques so you can listen more.  Remember the best salespeople are good listeners, we have 2 ears and one mouth and we need to use them in that proportion. While the customer is talking and you are listening, the customer is talking themselves into what they want if you have asked the right questions.

If you have a topic on sales or telesales with which you struggle, simply send an email to me at jenny@telesalestraining.com.au

You can find out more about Jenny Cartwright’s training and download her free guide – How To Train A Telemarketer – at Sales And Telesales Solutions.

{ 1 comment }

Whether your small business operates primarily online or primary in a bricks and mortar location, a web site is an important part of your overall business success strategy. To get the most benefit from any web site it’s critical to make sure its search engine optimization (SEO) is maximized.

There are over 200 algorithms that are used by search engines to determine your web pages’ ranks and these can change at any time.

You can pay a professional SEO company to optimize your site but many small businesses don’t have the funds available for this, especially in the very early days of operation. However there are a number of things you can do to optimize your website that will help your site to be found more easily in the search engines.

Let’s take a look at seven simple SEO strategies you can use to accomplish this goal.

Strategy #1 – Research relevant keywords

This is the critical first step because it helps you identify the search terms your customers and potential customers are using most often when they are searching for the products and/or services you offer.  Identifying these most relevant keywords makes it possible to start incorporating them efficiently and effectively into your web site.

Strategy #2 – Use these keywords in your page title, description, and meta-data

Once you have identified the most relevant keywords, be sure to include them in your page title, web site description, and meta-data.  This ensures search engines will find your web site and include it in search results for those keywords.

Strategy #3 – Use these keywords in your domain name

If at all possible, find a way to include the most relevant keywords in your web site domain name.  This further ensures it will be highly ranked by the major search engines.

Strategy #4 – Use these keywords in your text

It’s also important to weave the most relevant keywords into the text content of your web site because this affects search engine rankings as well.  The way you use them, though, is important; they need to be a natural part of the content rather than just words used as often as possible on the site.  If you go overboard on the quantity of keywords and don’t use them in a way that makes sense you may actually end up with lower search engine rankings as a result.

Remember … write for your readers first, search engines second.

Strategy #5 – Name your images

Every image on your web site, whether it is a graphic, a picture, an illustration, or the like, should be named with relevant keywords in mind.  Search engines don’t capture information about the visual content of these images, but they do capture information about the file names and the file context.

Strategy #6 – Backlink effectively

Search engine rankings are based both on the content of your web site and the links between your web site and other web sites.  They look not only at the quantity of links, but also at the quality of links; in other words, when you have a backlink to a web site with high rankings and high relevance to your web site and keywords that backlink is given greater weight by the search engine’s algorithm.

Strategy #7 – Publish new content regularly

Once you have your web site up and running with great search engine optimization, your work is not finished. Search engines also pay attention to how often the unique content on your web site is updated.  If you don’t update content regularly the search engines will interpret that as being a negative and will lower your rankings; if, however, you update content regularly then the search engines will interpret that positively and will raise your rankings accordingly.

There are many other strategies most people can do themselves, however,  if done well, these 7 steps alone may be enough to get your website found on page one of Google for your main keywords.

{ 0 comments }

Many website owners question the benefit of syndicating the content and articles they write for their own site. In fact, they even fear that syndicating their content may cause them to receive search engine penalties for duplicate content, or actually make them competitors with the sites they syndicate to.

None of these concerns are really worth stopping you from syndicating, however. There are many benefits to syndicating your articles, including:

  • Creating Brand Name Awareness – As more people have access to your articles from multiple sources, you create awareness for yourself and your site, and establish yourself as an expert in your field.
  • Generating Traffic to Your Site – Your syndicated content should link directly back to your site, which, quite simply, brings you more readers and should help improve your business.
  • Increases Your Search Engine Ranking – As you generate more traffic to your site along with more backlinks to your site, your ranking in the search engines continues to get higher. This, in turn, generates even more traffic to your site.

One of the main keys to syndicating your articles is that they link back directly to your site. You want your work to always point back to you, rather than generating traffic for the sites you’ve syndicated to. This helps you ensure that you’re not competing with the sites who publish your content, and helps the search engines determine that you are the original source of the content.

Like anything else, syndicating content does have some downsides, like the possibility that the site you syndicate to might decide to modify your articles, even though your licensing agreement prohibits it. Issues like this can be sticky and time consuming to remedy. However I’ve found these types of issues of only minor concern, far outweighed by the benefits of article syndication.

Fears about duplicate content are not an issue here either. I’ll cover duplicate content in more detail in another post but in general, the search engines aren’t going to penalise you for syndicating your articles.

For most small, micro and home-based businesses, syndicating articles is an extremely effective way to get your name out there and create awareness for your own site.

{ 0 comments }

Having a website for your business is one thing, but getting traffic to it – the right kind of traffic – is something that many small business owners find daunting.

If you’re keen to discover new ways to get all the traffic you can handle to your website then the World Traffic Summit is worth getting along to.

This 3-day seminar will focus solely on traffic generation for your website(s) or online business, with some of the best-of-the-best from around the world traveling to Australia to share their tips and personal traffic strategies.

When: Friday August 27 – Sunday August 29, 2010

Where: Gold Coast, Australia

For more information and to register – World Traffic Summit

{ 1 comment }

Have you ever wondered why it is that some people follow through and achieve success with something while others either don’t follow through – e.g. they buy a coaching program or book and never use it – or they follow through but don’t seem to achieve positive results?

I have. Many times. And it’s really frustrating because if someone buys my product I truly want them to use it and to achieve results from it.

I know it’s not just me because I’ve had many discussions about this topic with several colleagues in the last couple of years.

Thankfully, John Reese and Frank Kern, two well-known and highly respected internet business professionals, wanted to know the answer to the very same question. So they asked one man who was sure to be able to explain this … Anthony Robbins. Better still, they recorded this interview so we can all benefit from it.

Click on the link below to watch this recording:

Tony Robbins Interview With John Reese And Frank Kern

{ 0 comments }