http://donna-mariecoggins.com/7-things-to-remember-when-asking-for-help/ Keeping Small Business Simple... Wed, 28 Mar 2012 13:49:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://donna-mariecoggins.com/7-things-to-remember-when-asking-for-help/comment-page-1/#comment-2217 Ingrid Cliff Thu, 10 Dec 2009 09:50:51 +0000 http://donna-mariecoggins.com/?p=1037#comment-2217 Another tip - if you submit a ticket, don't submit another one 20 minutes after the first one abusing the help desk for not answering your ticket. If you don't hear back within 24 hours then a polite follow up is fine if the matter is urgent. Help desk people have other clients who need a hand, they also have the right to grab a bite to eat and take toilet breaks (or even sleep). Give help desk people a break! Another tip – if you submit a ticket, don’t submit another one 20 minutes after the first one abusing the help desk for not answering your ticket. If you don’t hear back within 24 hours then a polite follow up is fine if the matter is urgent. Help desk people have other clients who need a hand, they also have the right to grab a bite to eat and take toilet breaks (or even sleep). Give help desk people a break!

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